Retail & E-commerce
The AI assistant for retail and online stores
A shopper with an unanswered question rarely waits. They close the tab. Rannah answers product, stock and order questions on WhatsApp, Instagram, web chat, calls and email in Arabic and English, so more browsers become buyers and your team spends less time on “where is my order?”.
Where stores lose sales
Questions before the purchase
Sizes, colours, stock and delivery questions go unanswered, and the cart is abandoned.
“Where is my order?” all day
Order-status messages flood WhatsApp and Instagram and crowd out new customers.
Messages after hours
Shoppers browse in the evening. Without a reply, the moment to buy passes.
What your AI assistant handles
Set up with your catalogue, delivery and return policies, and order information.
Answers product questions
Sizes, materials, colours and recommendations, from the product information you give it.
Checks stock
Tells customers what is available and suggests alternatives when something is out of stock.
Tracks orders
Answers “where is my order?” without involving your team.
Explains delivery and returns
Delivery areas, timing and return policy, answered the same way every time.
Captures leads
Collects contact details from interested shoppers so your team can follow up.
Runs follow-ups
Reminders and outbound campaigns that bring customers back.
What it sounds like
- Customer
Do you have this in medium? And where's my order from last week?
- AI assistant
Yes, the medium is in stock in black and navy. Your last order has been shipped and is out for delivery today.
- Customer
Great, I'll take the navy one.
- AI assistant
Here's the link to add the navy medium to your cart. Anything else I can help with?
Live with as much help as you need
- 01
Tell us about your business
A 3-minute questionnaire.
- 02
Get your recommendation
The right setup and package for you.
- 03
Go live
On your channels, answering customers.
FAQ
Questions we hear
Does it connect to our online store?
Yes. It connects to popular online stores, and if yours is different our team can connect it for you.
Which channels does it answer on?
WhatsApp, Instagram, web chat, phone calls and email: one AI assistant across all of them.
Can it recommend products?
Yes. It suggests products based on what the customer asks for, using your catalogue.
What about complaints and refunds?
It hands those to your team with the full conversation, so the customer never has to repeat themselves.
Someone is calling you right now.
Let your AI assistant answer, day and night, in Arabic, English and other languages. We'll help you set it up your way.