Terms and Conditions

1Introduction and Acceptance

These Terms and Conditions (the “Terms”) govern your access to and use of the Rannah artificial-intelligence agent platform, including our voice and chat AI agents, related applications, application programming interfaces, dashboards, and any associated websites and services (collectively, the “Service”). The Service is provided by Nine Square Technology, an establishment registered in the Kingdom of Bahrain under Commercial Registration No. 184120-1 (“Nine Square Technology,” “we,” “us,” or “our”).

By accessing or using the Service, creating an account, or clicking to accept these Terms, you agree to be bound by these Terms and by our Privacy Policy and Data Protection (GDPR) Policy, which are incorporated by reference. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, in which case “you” and “your” refer to that entity. If you do not agree to these Terms, you must not access or use the Service.

2Definitions

“Account”

means the account you register to access and use the Service.

“AI Agent”

means a voice or chat automated assistant configured, deployed, or operated through the Service.

“Customer Data”

means all data, content, text, prompts, files, audio, and other materials that you or your end users submit to, or that are generated on your behalf through, the Service.

“End User”

means any individual who interacts with an AI Agent that you deploy.

“Output”

means the responses, text, audio, recommendations, and other content generated by an AI Agent.

“Subscription”

means a paid plan that entitles you to use the Service for a defined term.

3Description of the Service

Rannah enables you to build, configure, deploy, and manage AI-powered voice and chat agents that can interact with your end users, answer questions, capture information, and automate conversational workflows. Features, capabilities, and usage limits may vary by Subscription plan and may be added, modified, or removed from time to time. We may release the Service or specific features on a beta or trial basis; such features are provided “as is” and may be changed or discontinued at any time.

4Eligibility and Account Registration

To use the Service you must be at least 18 years old and capable of entering into a legally binding agreement. You agree to provide accurate, current, and complete information when registering and to keep it up to date. You are responsible for safeguarding your account credentials and for all activity that occurs under your Account. You must notify us promptly at info@rannah.io of any unauthorized use or suspected security breach. We may refuse registration, or suspend or terminate an Account, at our discretion where required to protect the Service or comply with law.

5Subscriptions, Fees, and Payment

Certain features of the Service require a paid Subscription. Fees, billing cycles, and usage allowances are as described at the point of purchase or in a separate order. Unless stated otherwise, fees are charged in advance, are non-refundable except where required by law, and are exclusive of taxes, which you are responsible for paying. You authorize us and our payment processors to charge your designated payment method for all applicable fees. If a payment is not received when due, we may suspend or restrict your access to the Service. We may change our fees on renewal by giving you reasonable prior notice; continued use after the change takes effect constitutes acceptance of the new fees.

6Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not, and must not permit any End User or third party to:

• violate any applicable law, regulation, or third-party right, including intellectual property, privacy, and data-protection rights;
• upload or transmit any unlawful, defamatory, obscene, harassing, fraudulent, or otherwise objectionable content;
• use the Service to generate or distribute spam, deceptive, or misleading communications, or to impersonate any person or entity;
• attempt to gain unauthorized access to, interfere with, disrupt, or compromise the security or integrity of the Service or its underlying systems;
• reverse engineer, decompile, or attempt to derive the source code of any part of the Service, except to the extent permitted by law;
• circumvent usage limits, resell or sublicense access to the Service without our prior written consent, or introduce malicious code; or
• use the Service to build a competing product or service.

You are solely responsible for your AI Agents and their configuration, and for ensuring that your use of the Service and any interaction with your End Users complies with all applicable laws, including consumer-protection, marketing, telecommunications, and data-protection laws, and that you provide End Users with all legally required notices and obtain all necessary consents.

7Customer Data and Content

As between you and us, you retain all right, title, and interest in and to your Customer Data and the Output generated for you. You grant Nine Square Technology a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and otherwise use Customer Data and Output solely to the extent necessary to provide, maintain, secure, and support the Service, and as otherwise permitted under our Privacy Policy. You represent and warrant that you have all rights, consents, and permissions necessary to submit Customer Data to the Service and to authorize the processing described in these Terms. You are responsible for the accuracy, quality, and legality of your Customer Data and the means by which you acquired it.

8AI-Generated Output

The Service uses artificial-intelligence and machine-learning models to generate Output. Because such Output is produced probabilistically, it may be inaccurate, incomplete, out of date, or unsuitable for a particular purpose, and identical or similar Output may be generated for other users. Output does not constitute professional advice of any kind. You are solely responsible for reviewing, evaluating, and verifying Output before relying on it or making it available to any End User, and for any decisions or actions taken based on it. You must not present Output as human-generated where doing so would be deceptive or unlawful.

9Intellectual Property Rights

The Service, including all software, models, interfaces, text, graphics, logos, and the “Rannah” name and marks, and all related intellectual-property rights, are and remain the exclusive property of Nine Square Technology and its licensors. Except for the limited right to use the Service granted in these Terms, no rights are granted to you by implication, estoppel, or otherwise. If you provide us with feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or obligation to you.

10Third-Party Services and Integrations

The Service may interoperate with or rely on third-party platforms, applications, APIs, hosting providers, communications carriers, analytics tools, payment processors, and AI infrastructure. Your use of any third-party service is governed by that provider’s own terms and privacy policy. We do not control and are not responsible for the availability, accuracy, content, or data practices of third-party services, and we are not liable for any loss or damage arising from your use of them.

11Confidentiality

Each party may receive information of the other that is marked confidential or that reasonably should be understood to be confidential (“Confidential Information”). The receiving party will use Confidential Information only to perform under these Terms, will protect it using at least a reasonable standard of care, and will not disclose it to third parties except to its personnel and contractors who need it and are bound by comparable obligations. This section does not apply to information that is or becomes public through no fault of the receiving party, is independently developed, or is required to be disclosed by law.

12Service Availability, Support, and Modifications

We will use commercially reasonable efforts to keep the Service available, but we do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to maintenance, updates, or factors beyond our control. We may modify, enhance, suspend, or discontinue any part of the Service at any time, and will use reasonable efforts to notify you of material changes that adversely affect your use. Support is provided in accordance with your Subscription plan.

13Warranties and Disclaimers

THE SERVICE AND ALL OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NINE SQUARE TECHNOLOGY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR THAT OUTPUT WILL BE ACCURATE OR RELIABLE. NO ADVICE OR INFORMATION OBTAINED FROM US OR THROUGH THE SERVICE CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

14Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NINE SQUARE TECHNOLOGY AND ITS OWNER, PERSONNEL, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS (US$100). NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.

15Indemnification

You will defend, indemnify, and hold harmless Nine Square Technology and its owner and personnel from and against any claims, damages, liabilities, losses, and expenses (including reasonable legal fees) arising out of or related to your Customer Data, your AI Agents, your use of the Service, your violation of these Terms, or your violation of any law or third-party right.

16Term, Suspension, and Termination

These Terms apply for as long as you use the Service or maintain an Account. You may stop using the Service and close your Account at any time. We may suspend or terminate your access, in whole or in part, immediately and without liability, if we reasonably believe you have breached these Terms, if your use poses a security, legal, or operational risk, or as required by law. Upon termination, your right to use the Service ceases. We may delete Customer Data following termination in accordance with our data-retention practices; you are responsible for exporting any data you wish to retain before termination. Sections that by their nature should survive termination (including those on Customer Data, intellectual property, disclaimers, limitation of liability, indemnification, and governing law) will survive.

17Governing Law and Dispute Resolution

These Terms and any dispute arising out of or in connection with them or the Service are governed by the laws of the Kingdom of Bahrain, without regard to conflict-of-laws principles. Subject to any mandatory rights you may have under applicable law, the courts of the Kingdom of Bahrain will have exclusive jurisdiction over any such dispute. The parties will first seek to resolve any dispute amicably through good-faith discussions before commencing proceedings.

18Changes to These Terms

We may update these Terms from time to time to reflect changes in the Service, our practices, or the law. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice through the Service or by email. Changes take effect when posted unless stated otherwise. Your continued use of the Service after changes become effective constitutes your acceptance of the revised Terms.

19General Provisions

These Terms, together with the Privacy Policy and the Data Protection (GDPR) Policy and any order you enter into, constitute the entire agreement between you and Nine Square Technology regarding the Service and supersede all prior agreements on that subject. If any provision is held invalid or unenforceable, it will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in full force. Our failure to enforce any provision is not a waiver of that provision. You may not assign or transfer these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for any failure or delay caused by events beyond its reasonable control. All notices to us must be sent to info@rannah.io; we may provide notices to you through the Service or the contact details associated with your Account.

20Contact Us

If you have any questions about these Terms, please contact us: